SudaCall Terms of Service

Written 2026-08-10 · Last revised 2026-10-19 · Effective 2026-10-19 · Previous version (2026-10-18)

This English text governs accounts registered outside Korea. However, a local-language version applies where it is more favourable to the user or the mandatory law of the user’s country of residence requires it. Any ambiguity is interpreted in the user’s favour. For accounts registered in Korea, the Korean Terms of Service govern.

Article 1 (Purpose)

These Terms set out the conditions and procedures for using the AI voice call service ("the Service") operated by SudaCall's operator ("the Company"), and the rights and obligations of the Company and users.

Article 2 (Nature of the Service — AI-generated conversation)

Every call, message, and summary in the Service is content generated by artificial intelligence. The person on the other end is not a real human, and the screen marks the conversation as AI-generated.
AI-generated content may be factually wrong. For matters needing professional judgement — medical, legal, financial — always consult a professional. What the AI says is conversation for entertainment and emotional connection, not advice.
A call partner registered by a creator (an "avatar style") means the AI generates the conversation based on that creator's voice and speaking style. The creator is not the person talking to you.

Article 3 (Sign-up and accounts)

You sign up with a Google, Kakao, or Naver account (or an Apple account in the iPhone app) and must provide profile details such as a nickname and date of birth.
For accounts registered outside Korea, you must be 18 or older to sign up, and you confirm this at sign-up. For accounts registered in Korea, people under the age of 14 may not sign up. Whether an account is registered in Korea or outside Korea is set by the country in which you sign up.
An account may be used only by its owner. Transferring or lending an account is prohibited.
When you delete your account, account data is destroyed in accordance with the Privacy Policy.

Article 4 (Subscriptions, Suda, and payment)

The Service sells a monthly subscription (the SudaCall subscription — three tiers differing in the amount of Suda provided each month) and a top-up call balance ("Suda"). While you have an active subscription or a top-up balance you can call every AI avatar in the Service. A minute of calling uses 13 Suda on a standard voice and 15 Suda on pro (finely trained) voices and star avatars (1 Suda = 6 seconds × the avatar's rate, shown on the avatar's screen). The free allowance can be used with any avatar, whatever its kind.
Suda provided by a subscription expires at the end of that billing month. Separately purchased top-up Suda carries over with no expiry.
Free Suda can be used until the expiry stated when you receive it. Top-up Suda has no expiry. Free monthly allowances, free trials, free rewards, subscription Suda and care passes are used in order of expiry, with free Suda first when expiry times are the same. Previously accrued rewards without expiry do not expire retroactively and are used after expiring Suda, before top-up Suda.
In sleep mode, the part of a call in which you have not spoken for a while (after you fall asleep) is not deducted from your Suda. How often this applies and its limit are set by the Company and shown in the app.
Payment follows the payment methods of the app marketplace — Google Play for the Android app and the App Store (Apple) for the iPhone app.
Free trial: the first month of a subscription is free. Eligibility is limited to once per account under the store’s and SudaCall’s rules. On the day the trial ends, the monthly price shown on the purchase screen is charged automatically. If you cancel before then, you are not charged; even if you cancel during the trial, you can use it until the trial ends.
Android (Google Play) subscriptions: subscriptions renew automatically each month at the price shown on the purchase screen. To stop the next charge, cancel before renewal in Play Store > Payments & subscriptions > Subscriptions. For a free trial, the trial conditions above apply.
iPhone (App Store) subscriptions: payment is charged to your Apple ID account when you confirm the purchase. The subscription renews automatically unless you cancel at least 24 hours before the end of the current period, and the renewal is charged within the 24 hours before the current period ends. You can manage the subscription and turn off automatic renewal in Settings > Apple ID (your name) > Subscriptions on your device. For a free trial, the trial payment conditions above apply.
Withdrawal of purchase: you may withdraw a purchase within 7 days of buying it, provided the purchased subscription or Suda has not been used.
Digital content exception: once a subscription period has begun or you have started to use Suda, withdrawal for that portion is restricted — for accounts registered in Korea, under Article 17(2)(5) of Korea's Act on Consumer Protection in Electronic Commerce, and for accounts registered outside Korea, to the extent the law of your country of residence allows. The Company discloses this before payment.
Cancellation: you may cancel at any time. Cancelling stops the next payment, and you keep access until the period you already paid for ends. A subscription bought in the iPhone app is cancelled in App Store subscription settings (Settings > Apple ID > Subscriptions).
Refunds: if the Service is defective or was not provided due to the Company’s fault, that portion is refunded. Where other statutory grounds for withdrawal or refund apply, the refund is the amount paid less the greater of (a) the pro-rated value of the period used and (b) the value of actual usage, except where the country-specific provisions below or mandatory law entitle you to a full refund. The Company handles refunds for Google Play purchases. For App Store purchases, the Company guides you to request a refund from Apple (reportaproblem.apple.com). If Apple refuses a withdrawal or refund guaranteed by these Terms, the Company compensates you with Suda of the same value, or refunds you by another method if the mandatory law of your country of residence requires a monetary refund. Store policies do not reduce the withdrawal and refund rights guaranteed by these Terms or mandatory law. You may contact us through in-app support or sudacall@creamhouse.net.
Payments by minors: for accounts registered in Korea, a payment made by a minor without the consent of their legal representative may be cancelled by the minor or that representative; cancellation may be restricted where the minor used deception to appear to be an adult. Accounts registered outside Korea are for people 18 or older (Article 3); if the law of your country of residence still treats you as a minor, your right to cancel a payment made without your legal representative's consent follows that law.
Prices and allowances may change after prior notice. Any price change is notified before the next renewal, and you may cancel before that renewal. Payments made before a change keep the terms in force at the time of payment.
Users in Brazil: you may withdraw without giving a reason within 7 days from the purchase date, including the first payment after a free trial, and receive a full refund, even if use has begun. Request withdrawal through in-app support, sudacall@creamhouse.net, or the store where you purchased. This provision takes precedence over the unused-content condition, digital-content exception and deductions above; refunds follow the fulfilment route described above.
Users in Taiwan: you may rescind the contract within 7 days after receiving the Service without giving a reason or bearing a charge. Notify us through in-app support or sudacall@creamhouse.net, or request cancellation through the store where you purchased. The digital-content exception applies only if, before payment, we informed you that the rescission right would be excluded and obtained your prior consent to supply the digital content. Starting use alone does not remove this right. This provision takes precedence over the unused-content condition and refund deductions above; refunds follow the fulfilment route described above. For disputes or complaints, contact in-app support or sudacall@creamhouse.net.

Article 5 (Call content and privacy)

Call content (transcripts, summaries, relationship data) is visible only to you. It is not disclosed to other users, including creators.
The Company may access call records only to the minimum extent needed to improve service quality and verify safety, under internal controls.
The Company cooperates with investigative or other state authorities only upon a lawful official request, within the procedures and scope set by law.
Details are governed by the Privacy Policy.

Article 5-2 (Requests during a call)

During a call you can ask, by voice, to schedule calls (wake-up calls, medication calls, and so on), set alarms and timers, listen to songs, get directions, draft texts, messenger messages, and emails, place calls, add calendar events, pass words on to your family, use sleep mode, and save places, find places nearby, or send your current location to your care contact (location features), and similar. The features available may differ by app version, device, operating system, and your permission and consent settings.
For texts, messengers, email, calls, and calendar events, the Company opens the relevant screen on your device, and you send, call, or save yourself. You are responsible for what you send or save and for its results, except for loss caused by the Company's intent or negligence.
Songs during a call play in the YouTube player on the call screen (a short part of a song, or music in the background while you talk); for a whole song we ask you first, end the call, and open it in the YouTube app on your device (or on the web if the app is not installed). In sleep mode, playback continues on the app's sleep screen after the call until the time you set, and YouTube Premium users can hand the song to the YouTube Music app. By using this feature you agree to the YouTube Terms of Service. YouTube decides which songs can be played and whether ads are shown, and playback stops when you leave the app screen.
Scheduled calls, alarms, and timers may ring late or not at all depending on your device's notification, battery, and operating-system settings or network conditions. Use another reminder as well for anything important, such as medication. A medication call only tells you it is time to take your medicine; it is not medication guidance or a medical service.
Passing words on to your family and sending your current location to your care contact work only if check-in reports are on (and, for location, only with separate consent to provision to your care contact); they are sent when you ask during a call and cannot be undone once sent. They are not emergency services — in an emergency, call your local emergency number directly (such as 911 in the United States, or 119 or 112 in Korea). Where it knows one, the AI tells you the crisis line for your country.
Sleep mode and the sounds after a call (YouTube playback on the sleep screen or in the YouTube Music app, or royalty-free audio provided by the Company and sounds the app generates) are there to help you relax; they do not promise to improve your sleep or treat insomnia. In sleep mode, a call ends quietly once you have not answered for a while.
Location features are provided only if you consent to the collection and use of personal location information (and, separately, to provision to your care contact), and are governed by the Location-Based Service Terms.

Article 6 (Prohibited conduct)

The following are prohibited:

Misappropriating another person's account or personal data
Exploiting vulnerabilities, abnormal access, or interfering with the system
Repeated attempts to draw prohibited content out of the AI — sexual content, encouragement of illegal acts, or encouragement of self-harm or harm to others
Registering or using another person's voice, likeness, or name without the rights holder's consent
Unauthorised copying, distribution, or commercial use of Service content

Expressing your feelings freely in conversation with the AI — including swearing — is not grounds for any penalty. However, where prohibited content under the paragraph above is attempted repeatedly, the Company may restrict use after prior notice.

Restriction procedure: as a rule the Company notifies the reason before restricting use or making content private. In urgent cases — such as infringement of another person's rights or a threat to the safety of a user or third party — the Company may act first (making content private, restricting use) and notify without delay afterwards.

Article 6-2 (Reporting rights infringement and interim measures)

Anyone (including people who are not members of the Service) who believes that content registered in the Service — voice, name, image, description — infringes their rights (voice, likeness, name, intellectual property, and so on) may report it to the Company. Reports are accepted through the rights infringement reporting page or by email (sudacall@creamhouse.net). A report must identify the infringing content, provide evidence of the right, and give contact details for a reply.
On receiving a report the Company may without delay take an interim measure (making the content private). After giving the registrant an opportunity to respond, the Company decides within 30 days of receipt whether to delete or restore the content and notifies both the reporter and the registrant.
The registrant of content under an interim measure may submit a response requesting restoration; the Company reviews the response and the question of infringement and decides whether to restore.

Article 7 (Creators)

A creator may register only their own voice, and must submit a recording of themselves reading the consent statement as evidence. If misappropriation of another person's voice (including a celebrity's) is confirmed, sales stop and the registration is removed immediately; legal responsibility rests with the registrant.
Creator registration is available only to people aged 19 or over.
Representations, warranties, and indemnity: the creator represents and warrants that they hold proper rights to the content they register (voice, name, image, description) and that it does not infringe any third party's rights. If a third party raises an objection, claim, or suit against the Company as a result of a breach of this representation, the creator shall defend the Company at their own cost and responsibility and compensate the Company for its losses.
Settlement: the creator's share is settlement revenue × the share rate. Settlement revenue means the amount paid (tax included) for the paid Suda that users actually used in calls with the creator's avatar in that month; one Suda is worth the price of the product it was bought with divided by that product's Suda, and subscription Suda within the monthly allowance count as used first. Free, reward, gift, free-trial, and test-payment Suda, and Suda users did not use, are not included; the creator's own calls are included when made with paid Suda. The share rate is 10% by default and may be set otherwise by individual agreement. Amounts and distribution details are shown on the settlement screen. Settlement is confirmed at month end and paid the following month; refunds are deducted from the next settlement on the same basis, and amounts below the minimum payout carry over to the next month.
Where a distribution rate changes, the change applies to the whole of that month's settlement and is not applied retroactively to a settlement already confirmed for a previous month.
Payout method and minimum: creators registered outside Korea are paid only through Payoneer, in US dollars, to the email address on the creator's Payoneer account. A creator who has no Payoneer account keeps their share in the settlement ledger; it is held and paid once the creator connects a Payoneer account. In countries where Payoneer does not support payouts there is no creator settlement, and the creator screen says so before you register. Creators registered in Korea are paid in Korean won to a bank account in the creator's own name. A balance below the minimum payout (USD 10 / KRW 10,000) carries over to the following month.
Tax: before the first payout the Company may require the tax information the law of the creator's country requires. If you live in the United States, this means a Form W-9 (or W-8 series for non-US persons), and the Company may report payments on Form 1099 where required. For creators in Korea it means the information needed for withholding on business income, which is deducted before payment. For creators outside Korea, the Company withholds tax from payouts before payment where the law requires it. Payout is held until that information is provided.
Deleting a style or removing your registration takes that avatar out of Find Stars immediately and stops calls. Settlement up to that point is handled according to the settlement ledger.
The Company may verify the creator's identity and payout details before payment, and may hold payment until that verification succeeds.

Article 8 (Intellectual property)

Rights in the Service and its components (software, design, characters) belong to the Company.
Rights in voice and content registered by a creator belong to that creator. The creator grants the Company a licence to the extent needed to provide the Service, including creating and operating voice synthesis models and displaying promotional material. When a registration is removed, the related synthesis model is deleted in accordance with policy.

Article 8-2 (User feed posts)

You keep the rights in text, photos and videos you upload. You must have the rights and permissions needed to upload and share them, including consent where required for other people’s images or personal information, and you are responsible for the content you post.

You grant the Company a non-exclusive permission limited to operating this Service to store, reproduce, display, resize, make thumbnails, convert video, provide a subscription preview and blur, conduct safety review, and handle reports of your posts. This does not transfer ownership or permit unrelated advertising, sale or model training. The permission ends when the post is deleted, except for retention required by law.

Posts with sexual exposure or sexual gratification, sexual contexts involving people who appear underage, coercion, violence or self-harm, hate symbols, another person’s private information, rights infringement or illegal content are prohibited. People under 18, or without a birth date on their profile, may post text but cannot upload photos or videos.

Automated checks may publish, hold or reject a post. You can report posts and block users; the avatar feed owner or the Company may hide or remove prohibited posts. You can request review of a moderation decision through support. You may edit text within 15 minutes and delete your own post at any time. Media replacements require deletion and a new post. Posts and media are deleted when you delete them or on permanent account deletion 7 days after your request, subject to retention required by law. Rejected media is deleted after 7 days.

Article 9 (Changes, suspension, and disclaimer)

The Company may change or suspend the Service where operationally or technically necessary, and gives prior notice of material changes.
The Company is not liable for loss caused by events beyond its control, such as natural disaster, communication failure, or an outage at an external AI provider.
The Company does not warrant the accuracy or suitability of AI-generated content. Decisions or actions a user takes on the basis of what the AI says are the user's own responsibility.
None of the exclusions or limitations in this Article excludes or limits liability for damage caused by the Company’s intent or negligence, or liability that cannot be excluded or limited under mandatory law.

Article 10 (Dispute resolution)

These Terms are governed by the laws of the Republic of Korea, and disputes are brought before the court having jurisdiction under the Korean Civil Procedure Act.
If you live outside Korea, this choice of law and court does not take away the protection of the mandatory consumer-protection laws of your country of residence, including any right under those laws to bring a claim in the courts where you live.
Contact: sudacall@creamhouse.net
Users in Brazil may choose the courts of their domicile in Brazil.

Addendum

These Terms apply from the public launch date. Changes are announced 7 days before they take effect (30 days before, for changes unfavourable to users).

Revised 2026-09-14 — Article 4 now covers payment in the iPhone app (App Store): charging to your Apple ID, automatic renewal, where to manage and cancel, and refunds through Apple. Payment terms for the Android app (Google Play) are unchanged, and the added provisions apply from the day payment opens in the iPhone app.

Revised 2026-09-19 — Article 4 now states the period of use for Suda given free of charge (such as invite rewards and come-back rewards) and the order in which Suda is used. The period applies only to free Suda given after this revision; free Suda already given keeps no expiry. Terms for top-up and subscription Suda are unchanged.

Revised 2026-09-29 — a new Article 5-2 (Requests during a call) states that for texts, messengers, email, calls, and calendar events the Company opens the screen and you send, call, or save yourself; that songs during a call play in the YouTube player on the call screen and a whole song opens in the YouTube app after the call, with the YouTube Terms of Service applying; and that location features are governed by a separate consent and the Location-Based Service Terms, among other points. Article 4 now states that in sleep mode the part of a call after you fall asleep is not deducted from your Suda. It covers new features only; the terms for the existing Service are unchanged. This revision takes effect on 29 September 2026.

Revised 2026-10-03 — creator settlement is now settlement revenue (the amount paid for paid Suda users actually used in calls with that avatar) × the share rate (10% by default). Unused, free, reward, and trial Suda are not included; the creator's own paid calls are. No settlement had been confirmed before this revision, so it takes effect on October 3, 2026.

Revised 2026-10-04 — the Suda usage in Article 4 now matches actual use (a minute of calling uses 13 Suda on a standard voice and 15 Suda on pro voices and star avatars); usage itself did not change. Article 3 now states that the US version is for people 18 and older, as sign-up already required. This revision takes effect on October 4, 2026.

Revised 2026-10-16 — Added Article 8-2 (User feed posts). It covers the newly opened feed posting feature and applies to users who post with it from the time they post; existing terms of use are unchanged.

Revised 2026-10-18 — These Terms now cover every account registered outside Korea, not only the United States: the minimum age outside Korea is 18 (Article 3); in an emergency you call your local emergency number, and the AI tells you your country's crisis line where it knows one (Article 5-2); withdrawal, refunds and payments by minors outside Korea also follow the mandatory law of your country of residence (Article 4), and the choice of Korean law and courts does not take away its mandatory consumer protections (Article 10); creators outside Korea are paid only through Payoneer, with tax withheld where the law requires (Article 7); a notice for users in Japan was added (Business information); and English is the governing text for accounts registered outside Korea. Other terms are unchanged. This revision takes effect on 18 October 2026, the day it was announced.

2026-10-10 — Free Suda is valid until the expiry stated at grant; top-up Suda has no expiry. Suda is used in order of expiry, with free Suda first for equal expiry times. Previously accrued rewards do not expire retroactively. Settlement counts free and trial allowances first within the quota, and pays the default 10% only on paid Suda actually used; reward lots and compensation are excluded. Effective: 2026-10-10.

2026-10-19 — Free-trial and Google Play renewal conditions, refund fulfilment, price-change notice, Taiwan and Brazil consumer protections, interpretation in the user’s favour and liability safeguards have been clarified or strengthened. This revision takes effect on 19 October 2026, the day of announcement. Update notice.

Business information

Company: CreamHouse Co., Ltd.
Representative: Choi Woojin
Business registration number: 220-86-89511
Mail-order business registration: 2010-Seoul Yeongdeungpo-0171
Address: 19 Yangpyeong-ro 21ga-gil, Rooms 208–209, Yeongdeungpo-gu, Seoul, Republic of Korea
Contact: +82-2-508-2712 · sudacall@creamhouse.net
Hosting provider: CreamHouse Co., Ltd. (self-operated)

If you live in Japan — notice under the Act on Specified Commercial Transactions: the seller, representative, address, telephone number and email address are as listed above; prices are shown on the purchase screen in the app; payment is charged by the App Store or Google Play when you buy and at each renewal; the Service is available as soon as payment is complete; withdrawal, cancellation and refunds follow Article 4.