Privacy Policy update notice
Posted: 7 October 2026 · Effective: 7 October 2026 (effective the day it is posted)
Hello from SudaCall. We extended the role of a provider that helps improve call quality and updated our Privacy Policy as below.
This change applies from today.
What changed
- Anthropic added for call quality analysis and improvement — once a day an AI reads call records (conversation text)
to find places where the conversation went wrong and to improve how the characters talk. Anthropic's AI (United States) does this work.
- Not used to train AI — Anthropic does not use this content to train AI, keeps it for up to 30 days, then deletes it.
SudaCall does not store call audio.
- The personal information we collect and the purpose of processing (service quality improvement) did not change.
Changed sections
| Document | Where | What |
|---|
| Privacy Policy | Section 3 | Added call quality analysis and service improvement to Anthropic's outsourced tasks (once a day, not used for training, kept up to 30 days) |
| Privacy Policy | Section 3-1 | Added Anthropic (US) to the additional-processing row of overseas transfers |
| Privacy Policy | Section 10 | Added the 7 October 2026 revision to the revision history |
Full text
You can keep using calls as before. Questions: sudacall@creamhouse.net
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