Privacy Policy update

Announced 4 October 2026 · Effective 4 October 2026 (the same day)

Hello from SudaCall. We have added a provider for speech recognition (transcription) — turning what you say during a call into text — so we have updated our Privacy Policy as set out below. This update applies from today, the day it was announced.

What's new

xAI added as a speech-recognition provider — what you say in Korean-language calls and some calls in other languages is now transcribed first by xAI (SpaceXAI LLC, United States). If xAI has a problem, Deepgram or another provider takes over as before. In some test calls run by the Company, xAI also generates the conversation.
The kind of information sent has not changed — your voice is sent encrypted in real time during a call, and SudaCall does not store call audio. xAI states that it keeps API requests and responses encrypted for 30 days to audit for abuse and then deletes them, and never uses them for AI training without permission. xAI states that it does not guarantee processing stays in the United States, so the country is listed as "United States and other countries".
The items of personal data collected and the purposes of processing have not changed.

What changed, where

Document	Section	Change
Privacy Policy	Section 3	xAI (SpaceXAI LLC) added as a processor — speech recognition (Korean-language calls and some calls in other languages, switching to another provider if it fails), conversation generation in some test calls run by the Company, country United States and others. A footnote sets out the processing region, retention, and no training
Privacy Policy	Section 3-1	xAI (US and other countries) added to the voice row of overseas transfers, and xAI's 30-day retention added to the retention period
Privacy Policy	Sections 3 and 3-1 (brought in line with how it works)	OpenAI's entrusted work now includes speech recognition for some calls in other languages and as a fallback path
Privacy Policy	Section 10	The 4 October 2026 revision added to the revision history

Full text

Current: Privacy Policy
Previous (effective 1 October 2026): Privacy Policy

You can keep using calls as before. Questions: sudacall@creamhouse.net · +82-2-508-2712. The Korean version is the governing text.

한국어