Privacy Policy and Location-Based Service Terms update

Announced 1 October 2026 · Effective 1 October 2026 (the same day)

Hello from SudaCall. You can now ask for more things by voice during a call, so we have updated our Privacy Policy and Location-Based Service Terms as set out below. This update applies from today, the day it was announced.

What's new

Medicine and wake-up reminders — say "send me a reminder instead of a call" during a call and we will send a phone notification at that time. We keep only the reminder's type, time, and days, never medicine names, and we delete it as soon as you say "turn off the reminder".
Public transit directions — ask "how do I get to … by bus?" and we tell you bus and subway routes by voice. Routes are calculated by TMAP Mobility Co., Ltd. (Republic of Korea).
Help using your phone — ask how to do something on your phone and we explain it for your phone model. Your phone model is used in the AI conversation for this.
Weather where you are, and a transit start point (location) — if you have consented to location use, ask "what's the weather like here?" for the weather in your neighbourhood, or ask for directions without a start point to start from where you are. These two are provided only to users who consent anew; we will ask for that consent in the app. Coordinates are deleted right after use, and the weather search uses only the neighbourhood name. Location consent you have already given remains valid for saving places and finding places nearby.

What changed, where

Document	Section	Change
Privacy Policy	Sections 1 and 1-1	Scheduled reminders (type, time, days, time zone — no medicine names), start point and destination names for transit directions, and your phone model when phone guidance is on, added to requests during a call. Notification and location permission uses now include reminders and weather/transit start points
Privacy Policy	Section 2	Purposes now include sending scheduled reminders, transit directions, phone-model guidance, and (with location consent) weather where you are and the transit start point
Privacy Policy	Sections 3 and 3-1	TMAP Mobility Co., Ltd. (Republic of Korea) added for transit routes. Transit results and your phone model (calls with phone guidance on) added to what goes to conversation-generation providers; the neighbourhood name for weather (never coordinates) added to search terms
Privacy Policy	Section 4-2	Weather where you are and the transit start point added to the purposes of personal location information — only with new consent, coordinates destroyed straight away
Privacy Policy	Section 5	Reminder settings are kept until you turn them off or delete your account and are deleted as soon as you turn them off; undeliverable seven times in a row means turned off and deleted
Location-Based Service Terms	Articles 3 and 5	"Weather where you are" and "Start point for transit directions" added; provided only to users who consent anew under this revision
Location-Based Service Terms	Articles 6, 8, 14, Addendum	Coordinates for both destroyed straight away · purpose names in the records · TMAP Mobility Co., Ltd. (Republic of Korea) as processor · accuracy of weather and transit information · revision addendum
Both documents (October 1 update)	Policy sections 3, 3-1, 5, 9 · Terms articles 6, 8, 12	Brought in line with how things actually work — the location your app reads during a call is relayed through the call-connection provider LiveKit (US; relay only, never stored) · Google calculates transit routes when the start or the destination is outside Korea · saved places and records are stored in the Seoul region · disaster-recovery copies are deleted automatically within 14 days · the data protection officer's and location information manager's division corrected to the Strategic Planning Office (Head of Strategic Planning)

Full text

Current: Privacy Policy · Location-Based Service Terms
Previous (effective 29 September 2026): Privacy Policy · Location-Based Service Terms

You can keep using SudaCall without the new features. Questions: sudacall@creamhouse.net · +82-2-508-2712. The Korean version is the governing text.

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